A company’s response during crises determines make or break its reputation. This training equips the participants with the skills to manage the victims and next-of-kins, as one of the support managements of any incident.

In times of crisis, it is important to ensure the safety and well-being of employees, as well as maintaining effective communication with the Victims and Next-of-Kin (NOK) when the situation requires.

This workshop is designed to equip participants with the fundamentals principles of

• Humanitarian support for victims and next-of-kin preparedness during an incident.
• Sharing of case studies and overall understanding of the entire process from pre-preparedness, victim identification, repatriation, personal effects management and post-accident-office.
• Essential skills and knowledge to excel in Victims and NOK communication management during challenging times.
• Understand the larger aspect of any crisis and its debilitating impact on an organization.
• Learn the concepts of empathetic communication with the Victims and NOK, as well as the relevance of emotional support and proactively addressing the Victims and NOK needs for the future well-being.
• Highlight the aspects of organizational support to the Victims and NOK on short-term/long-term basis.
• Gather clear understanding of the roles and responsibilities in supporting the Victims and NOK with dignity and compassion.

As a result of supporting the Victims and NOK, an organization embeds the culture of humane practices and empathy towards its largest asset – its employees, thereby, enhancing an organization’s reputation.